Name
Tim WHITAKER MBAC MIoD
Address

Dempsey Whitaker Associates Limited
11 Long Lane 
Olney
Buckinghamshire
MK46 5 HL

Telephone:  01234 712760 
Email: tim_whitaker@lineone.net
Services
Crisis Management/Emergency Response, Ground Handling, Quality and Station Management - Interim Management for above as requested

Specific Services

Crisis Management/Emergency Response - set up complete system. Carry out full training, create company manuals, carry out exercises (desk top and company-wide), provide Media training, create and train Special Assistance Team (SAT).

Ground handling quality - review practices - including avoidance of damage to aircraft.
Install quality programme for ground functions, carry out evaluations (including ramp, de/anti-icing), and carry out overseas customer services evaluations

Station Management - Review areas from check-in to push back of aircraft and on-time performance
Background

A versatile, energetic and committed senior manager with a strong record of achievement in operations (strategic and tactical) with specific expertise in Crisis Management, Ground Handling and Quality. Enthusiastic supporter of professional customer support and training and development of staff.

Over 32 years experience in aviation, guest speaker with such companies/organisations as: Emirates Airlines, Cranfield University, British Airports Authority and the Royal Aeronautical Society.Guest lecturer: City University, London

Associate member of the Emergency Planning Society, Member of the Institute of Directors (MIoD) and member of Ashridge Alumni