Name
Dr. K. Ragunathan PhD
Address

LCA.Consult Sdn. Bhd.
4A Jalan USJ 4/9G
47600 Subang Jaya 
Selangor
Malaysia
Telephone:  60 12 21 23 164
Fax: 60 3 8024 3064
Email: k_ragu@yahoo.com
Web:
Services
Aviation Consultancy services covering but not limited to the service quality and change management customer research in low cost airline business models.

Specific Activities

Preparation of Service Quality questionnaire instrument.
Data analysis of passenger expectations and perceptions.
Recommendations to client on organisational redesign
for correcting service quality shortfalls. 
Strategy planning for low cost airlines.
Cost control techniques using TQM frameworks.
Background

Qualified as a flight engineer with endorsements on the Comet 4C, Boeing 707, Airbus 300B4, DC10-30 and Boeing 747-200/300. Chief Flight Engineer: Malaysia Singapore Airline, Singapore Airlines and Malaysian Airlines. 

Completed MBA in TQM and followed up with a PhD in Business Administration. Currently Senior Member of American Society of Quality. 

Recent consultancy work has been on passenger Service Quality measurements with a low cost airline. 

Lecturer in Research Methodology and Knowledge Management for MBA/MSc franchisee programs for University of Lincoln and Irish International University.